Shipping & Delivery

At Zentrova, we are committed to providing a smooth, transparent, and reliable delivery experience. Every order is handled with care — from verified sellers to trusted logistics partners — so you can shop with confidence.

Shipping Coverage

Zentrova primarily serves customers in Indonesia, with selected products available for international delivery.

Shipping availability depends on:

  • Seller location

  • Product category

  • Destination country

Delivery options will be clearly displayed at checkout.

Shipping Timeframes

Estimated delivery times vary based on the origin of the product:

Domestic Shipping (Indonesia)

  • Estimated delivery: 5–7 business days

International Shipping

  • Estimated delivery: 14–20 business days

Please note that delivery times may vary due to customs processing, courier conditions, or peak seasons.

Order Processing

  • Orders are processed after payment confirmation.

  • Sellers prepare and dispatch orders within their stated handling time.

  • Tracking information will be provided once your order has been shipped.

Some orders are shipped directly by sellers, while others may be handled through Zentrova fulfillment partners, depending on the product.

Shipping Fees

Shipping fees are calculated based on:

  • Destination

  • Product size and weight

  • Seller location

All applicable shipping costs will be shown clearly at checkout before payment is completed.

Customs & Import Duties (International Orders)

For international shipments:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.

  • These fees are determined by local customs authorities and are not included in the product price or shipping fee.

We recommend checking your local customs regulations before placing an international order.

Delivery Tracking

Once your order is shipped, you will receive:

  • A shipment confirmation email

  • Tracking details (when available)

You can track your order status through your Zentrova account or via the courier’s tracking system.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe:

  • Please allow additional time for international or customs delays.

  • Contact our support team if the delay exceeds a reasonable period.

We are here to assist and ensure your order is properly resolved.

Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Incorrect

  • Significantly different from the description

Please contact us within 2 days of receiving the item, along with supporting photos, so we can assist with a return or resolution.

Need Assistance?

Our support team is happy to help with any shipping or delivery questions.

📧 hello@zentrova.id
💬 Contact form: zentrova.id/contact