FAQ
1. What is Zentrova?
Zentrova is an online marketplace that curates jewelry, watches, and skincare products from verified sellers around the world. We focus on quality, trust, and secure transactions.
2. Are the products on Zentrova original?
Yes. Products listed on Zentrova are guaranteed original and sourced directly from brand manufacturers or authorized suppliers.
3. How does Zentrova verify sellers?
We review sellers based on:
- transaction history
- performance consistency
- customer reliability
- compliance with our standards
Only approved sellers are allowed to list products.
4. How do payments work?
We currently support:
- Debit / Credit Cards
- QRIS
- Local bank transfers
All payments are processed securely.
5. Is there buyer protection?
Yes. Zentrova uses a secure transaction protection system.
Funds are only released to sellers after delivery is confirmed.
6. How long does shipping take?
- International orders: approximately 14–20 days
- Domestic Indonesia orders: approximately 5–7 days
Shipping times may vary depending on the seller’s location and courier.
7. Who ships the products?
Some orders are shipped directly by the seller, while others may be fulfilled through Zentrova fulfillment partners.
8. What is the return policy?
You may request a return within 2 days after receiving your item, if the product is damaged, incorrect, or significantly different from the description.
9. Does Zentrova offer refunds?
Yes — eligible orders receive refunds according to our review process once the return is approved.
10. Can I buy from outside Indonesia?
Yes. Zentrova prioritizes Indonesia, but many products can be shipped globally.
11. How can I become a seller on Zentrova?
All sellers must complete verification.
If you’d like to apply, please submit your request through our seller page (verification required).