Returns & Refunds

At Zentrova, customer satisfaction and trust are at the core of everything we do. We aim to ensure that every purchase meets your expectations. If an issue arises, we are here to help.

Eligibility for Returns

You may request a return or refund if:

  • The item arrives damaged

  • The item is incorrect

  • The item is significantly different from its description

All return requests must be submitted within 7 days of receiving the item.

Items Not Eligible for Return

Returns may not be accepted for:

  • Items damaged due to misuse or negligence

  • Products returned without original packaging (where applicable)

  • Items that show signs of use beyond inspection

  • Certain personal care or hygiene products, unless defective

Eligibility may vary depending on the seller and product category.

How to Request a Return

To initiate a return:

  1. Contact our support team within 2 days of delivery

  2. Provide your order number and clear photos of the issue

  3. Our team will review and guide you through the next steps

📧 hello@zentrova.id
 

Refund Process

  • Approved refunds will be processed after the returned item is received and inspected.

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on the payment provider.

Secure Transactions

Zentrova uses a secure transaction system. Funds are only released to sellers after delivery is confirmed, helping ensure a fair and transparent process for all parties.